AI Misreading and Misresponding Will Be Held Accountable, Takeout Packaging to Be Slimmer - A Batch of New Rules Will Take Effect in September
From September 2026, China's first national standard on human-AI customer service collaboration takes effect. It makes clear AI customer service is no longer a corporate liability shield: operators are responsible for AI's wrong replies and cannot deny liability by claiming AI answers don't represent the company or algorithm-generated content lacks legal effect.....
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