Translated data: The global software company SAP recently announced that its Customer Experience (CX) division has launched a series of new generative AI capabilities. These include an AI assistant named Joule, which will be embedded across SAP's entire cloud services, not limited to the CX domain. The new features offer templated use cases tailored for various departments, such as allowing marketing teams to automatically generate marketing content, and enabling customer service to summarize issues and propose solutions. SAP leverages its extensive industry experience and vast data to train and support these new functionalities. SAP's entry into the generative AI field was expected, and it has piqued significant interest in its new AI assistant, Joule.